My loan was originally with Bank of America which over a 4 year period increased my house note by $400/month. Then the loan was sold to Selene finance about 4 years ago and since then my house note is back down to where it originally was when I first started with Bank Of America even thought the insurance is higher.
The monthly escrow amount now correctly corresponds to the annual cost of my home and flood insurance policies. I also had a flood claim in 2016 and found that they were excellent to deal with compared to the problems that everyone else was having. I may have had to wait a day to get some of my questions answered but that is to be expected during a catastrophe.
I am an insurance agent that writes flood insurance policies and helped over 100 of my customers that had flood insurance claims. So I got a lot of feed back regarding the mortgage companies and the flood insurance companies that were being (well lets just say) contrary.
Product or Service Mentioned: Selene Finance Home Loan.
Reason of review: Good customer service.