My mortgage was sold 6 months ago to Selene Finance. Every month after paying my mortgage I get a massive bill for past due amounts that no one can explain ( massive as in over three times what our monthly mortgage is).
When I call they say to disregard the statement and that I am up to date but the amount I am past due somehow grows every month. There are "late fees, advance fees" and "other" fees that no one can explain to me when I call. They said we have an overage in escrow of over $3000, but never sent it to us. They have changed my mortgage payment amount three times in 6 months.
I just got a letter from the city stating my house taxes were never paid by them and when I called I was told they have "opened a case" but nothing ever was done and the taxes remain unpaid even though it is faithfully paid with my mortgage every month. I am unsure as to what I should do because it seems no one there knows what they are doing or cares to know.
This reviewer shared experience about pricing issue and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Selene Finance. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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