My mortgage was sold 6 months ago to Selene Finance. Every month after paying my mortgage I get a massive bill for past due amounts that no one can explain ( massive as in over three times what our monthly mortgage is).
When I call they say to disregard the statement and that I am up to date but the amount I am past due somehow grows every month. There are "late fees, advance fees" and "other" fees that no one can explain to me when I call. They said we have an overage in escrow of over $3000, but never sent it to us. They have changed my mortgage payment amount three times in 6 months.
I just got a letter from the city stating my house taxes were never paid by them and when I called I was told they have "opened a case" but nothing ever was done and the taxes remain unpaid even though it is faithfully paid with my mortgage every month. I am unsure as to what I should do because it seems no one there knows what they are doing or cares to know.
Product or Service Mentioned: Selene Finance Mortgage.
Reason of review: Pricing issue.