Product: Selene Finance Customer Care Clear all filters (0 of 13 reviews match)
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Selene Finance - Never use this Servicing Company

No one knows what's going on most of the time. They don't read notes and the Loss Draft is un real. My advise stay away from this Servicer.
Product
Selene Finance Customer Care
#1255549
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They started servicing my account in November of 2016.I was in the middle of an insurance claim and I spoke directly to someone handling my account for the first time September 2, 2017. Reps are rude, you call one number and you get bounced around the country! They...
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1.0
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Selene Finance Customer Care
#1104263
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Selene Finance Customer Care Review

As well, my mortgage was sold by Bank of America to Selene Finance 3 years ago. To date, I have not had an issue with them, and in fact, have found them to be very helpful when needed.
4.4
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Diversity of Products or Services
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Product or Service Quality
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Product
Selene Finance Customer Care
#985460
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These people are terrible and they are fooling people with false promises, tearing families apart.I am being evicted right before Christmas almost to the day and I did not sign the mortgage related papers or contracts. They have had no contact with me and are evicting...
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Anonymous
Anonymous

The most unscrupulous bunch we have ever worked with. You play who's on first and they keep tacking on enormous fees without notice or why and you can't get a straight answer...

1.0
Product
Selene Finance Customer Care
I didn't like
  • Lost drafts
  • Poor customer servicr
  • Cannot call me anymore
#973548
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So unfortunately we lost our home and at the end of this torturous road we were offered the cash for keys program. That was somewhat helpful. They offered us $2000. We had a move out date and everything had to be out of the house. We were unable to do this and some...
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Anonymous
Anonymous

If you deposited the check in your bank account, get a copy and sue them in small claims for the other $1500. They will either have to pay you or provide the proper documenta...

Haskell, New Jersey
Product
Selene Finance Customer Care
#928916
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I am an older American, so I have been through my share of dealing with financial institutions (I guess you can consider Selene a financial institution although I do say that with much reservation).I have never dealt with such a confusing, hard to get along with group....
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1.0
Product
Selene Finance Customer Care
I didn't like
  • Should not be permitted to service mortgages
  • It has been a complete nightmare dealing with them
#903577
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I have tried to contact these clowns about a current owner of a property, I currently reside at because I am the tenant.The old landlord did not pay his morgage and it has been aquired by new ownership. All I wanted to know is the new landlord's phone no# to discuss...
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1.0
Product
Selene Finance Customer Care
#884492
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I have contacted Selene finance several times and they keep telling me that they have not received paperwork on my loan and we have sent them everything and they keep telling me that pages are missing I think what they are doing is throwing away pages and saying that...
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1.0
Product
Selene Finance Customer Care
I didn't like
  • Completely destroyed by selene finance
#873957
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Selene Finance has requested the same documents over 10 times - I have sent them to 4 different numbers all 10 times - I have been in the DOCUMENT COLLECTION for over 2 months - NEVER HAVE I HAD THAT HAPPEN. NOW they have scheduled an auction date for 6/26/16. ...
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Anonymous
Anonymous

We are trying to buy one of their properties and have given them everything they have asked for and continue to *** us around.

Anonymous
frustrated homeowner

Did they follow through with your sale date, or did they cancel it and try to make you another deal? I have been fighting with them over my mothers home for over 2 years and i...

Product
Selene Finance Customer Care
#863402
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I was a Taylor Bean and Whitaker customer and my mortgage was sold to Bank of America who in turn sold my mortgage to Selene Finance. I have experienced nothing but rude representatives who talk over you, this must be an acceptable practice because when I asked to...
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Anonymous
Anonymous

All three companies were run by the same person

Anonymous
Anonymous

This very same thing happen to me. My original loan was with Flagstar who in turn sold it to Bank of America. I had a loan modification with Bank of America and paid on it for...

2.2
Product
Selene Finance Customer Care
I didn't like
  • Are unreasonable disgustingly
  • Poor customer service
#863308
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