I was a Taylor Bean and Whitaker customer and my mortgage was sold to Bank of America who in turn sold my mortgage to Selene Finance. I have experienced nothing but rude representatives who talk over you, this must be an acceptable practice because when I asked to speak to a supervisor the supervisor was even more condescending and rude.
Apparently customer service is not what they do! Every time I call I get a different answer. None of the customer service representatives know anything about providing good customer service. It appears that they do not care!
I was even told by Kenneth Ramsey one of the supervisors that I could not speak with anyone else about my dissatisfaction because that is the highest level my call could go, even if my dissatisfaction was with him.
This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Selene Finance. The most disappointing about selene finance customer care at Selene Finance was are unreasonable disgustingly and customer service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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