I received a letter in January to pay an overage Escrow amount to avoid change is mortgage terms. I paid the overage on 2/1/2018 to avoid a change in my monthly mortgage payment. They changed the mortgage amount anyway and will not address this complaint. Very...Read more
Thw Real Slogan Should Be , " Selene Financial is Here to Take your HOME From you ...TOO MAKE. PROFIT !!! Because We Don't Have to Follow any Laws ...We Break them and then WE HIDE BEHIND OUR ATTORNEYS.., I BELIEVE THEY GET AWAY WITH ALL OF THESE ILLEGAL ACTS , YOU...Read more
This company is ridiculous! They "say" they sent info regarding an increase on escrow account, but funny I receive everything else but that so I try to make my "regular" payment that I have had for 6 months since I have been "bought" by this horrible company and they...Read more
I didn't like
- Are unreasonable disgustingly
- Simply they do not care about homeowners
- Should not be permitted to service mortgages
My mortgage was "acquired" by Selene, "acquired" because I am not sure if this is a shell company. I was unfortunate to have Selene since June 2017. I refinanced with SunTrust in December to rid myself of Slimy Selene. Bogus charges I had to fight... Misapplication of...Read more
My loan was originally with Bank of America which over a 4 year period increased my house note by $400/month. Then the loan was sold to Selene finance about 4 years ago and since then my house note is back down to where it originally was when I first started with Bank...Read more
Selene Finance - The worst experience I've ever had!
Bank of America sold my loan to Selene Finance. Ive emailed and called so many times trying to get my situation cleared up. HOWEVER, I've been given the run around from this customer sevice person to the next. I was even told by one the customer service person, the Mr. Kenneth Ramsey who is there supervisor, dont have a direct contact number!
They started servicing my account in November of 2016. I was in the middle of an insurance claim and I spoke directly to someone handling my account for the first time September 2, 2017. Reps are rude, you call one number and you get bounced around the country! They...Read more
They have to endorse your insurance check thats taking a 2 months to get my home repaired. Because of this disburstment method they put you through and then waiting on a inspector to come review your repairs before anymore money can be sent to repair more thats takes...Read more
My parents passed away and left properties in foreclosure state. Chase bank had the mortgages , they sent to Selene to service them. One property was vacanted and we tried to sell it in a short sale , sent in all the paperwork, had a buyer. Everything was good I was...Read more
Our loan was sold to Selene by Bank of America a couple years ago. We had no issue with them until it was time for the PMI to drop off. In February of 2017, when we knew the next monthly payment would put us below 80% of the original purchase price, we emailed their...Read more
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