filters
State:
Show
City:
Show
Product:
Show
Show

Selene Finance - Illegal Practices! Needs to be Shut Down!

A couple years ago they told us we owed them 2000 because they paid another insurance company. After calling our proper insurance to ensure we were still covered we informed Selene Finance that we would not pay so they suddenly changed their tune. Now they are trying to say our mortgage increased by 400.00 a month due to them paying into our escrow for two years. Stating we owe them this money and they wait two years to tell us. By law they are supposed to do an annual analysis. They often mail mortgage statements late. Alwaus have excuses like claiming computer glitch. This company has shady business practices and needs to be shut down for good! Time to report them to State Attorney General’s office and the Consumer Financial Protection Bureau.
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#1446896
Reply to reviews
Show

Selene Finance in West Deptford, New Jersey - Failed to send my Homeowners Premium

Got a call from insurance company stating that Selene didn't pay my premium and it was about to lapse. Called Selene and Iesha asked if I was with Auto Owners and I said yes. She said they didn't have contact information (even though they had they name) well finally they overnighted they payment but not even a sorry or my bad. They suck.
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
West Deptford, New Jersey
#1444533
Reply to reviews
I filed bankruptcy in 2005 then after 5 years the bankruptcy was discharged. The mortgage company sold our loan to Selene. Selene after a little over 1 year decided to raise our mortgage payment from 1,100 to 2,197 dollars. The reason they stated was, for 5 years while...
Read more
1.0
#1443209
Reply to reviews
Show

Selene Finance in Trenton, New Jersey - Bankruptcy

I had a home in New Jersey, try to have them lower my mortgage payment due to a lost of income but they agree if I could pay two payments, so I gather borrow money and paid the amount and after they had me waiting for another month they refuse and actually raise my mortgage payment. I had no choice to go bankruptcy in 2014, it's now 2018 and they continue to harass me on the phone and reporting to my credit report since 2017 to 2018 that I'm 120 days late each month and dropped my credit 86 point so far. I'm going to have to take this to court.
#1430873
Reply to reviews
Show

Selene Finance - Keeping my escrow overage of $8,500

I was in a Chapter 13 to end October 26th and I was told that my money will be refunded to me after 13 was over it's been a month-and-a-half and it's still holding my money 8500.00 my taxes have been paid
1.1
Details
Billing Practices
Customer service
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#1417418
Reply to reviews
Show

Selene Finance - 122387

maritza garrido Rene Amafor con la propiedad de 5910 S 82 nd str tampa fl 33619 estamos esperando la respuesta de la devolucion de dinero tenemos la copia del chek k tienen k firmar y devolverlo ese es nuestro dinero y voy a ir a corte para reclamarlo
1.0
Details
Staff
#1415945
Reply to reviews
Show

Selene Finance - 122387

reclamo estamos esperando la respuesta k se hiso la impeccion ala propiedad 5910 s 82 nd str tampa fl 33619 para k nos devuelvan el chek k pertenece a rene amador y maritza garrido k es suficiente tiempo para esclareser el caso keremos respuesta urgente ho bamos s tener k ir a coorte
1.0
Details
Customer service
Product or Service Quality
Reliability
Staff
#1415889
Reply to reviews
Filed chapter 7 in September 2017. Filed on Selene Finance, let the property go. Bankruptcy was discharged in Dec. 2017. In 2018 they filed a law suit to foreclose. FACEPALM. They dug up an additional defendant, the Indiana Dept of Revenue as well, only after my own...
Read more
1.0
I didn't like
  • Thier lacking to comprehend what bankruptcy chapter 7 means
#1413945
Reply to reviews
Called to get loan payoff amount - they only let you speak with someone in customer service. Usually after a 45 minute to an hour wait. When you finally get a human; they said the fastest they can get a loan payoff amount is 5-7 business days. I advised them that my...
Read more
1.0
I liked
  • Faster service
  • Too dam slow on costumer response time
I didn't like
  • Should not be permitted to service mortgages
  • Customer service
  • Poor website functionality
#1411796
Reply to reviews
Show

Selene Finance - No loan modification offered

Selene took over my mortgage but did not offer to make a loan modification and sent my house into foreclosure
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#1407721
Reply to reviews