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Selene Finance - Customer service

They are no longer answering their phones.
1.0
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Customer service
#1331293
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Selene Finance - Home Owners Insurance
Selene Finance - Home Owners Insurance
When my mortgage was sold to Selene Finance from Bank of America, they chose my mobile home insurance policy. Turns out I have the worst coverage. I recently had a leak under my mobile home, and my policy doesn't cover water or pipe damage. At the end of the day, I...
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3.7
#1326636
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Selene Finance - Never been late but they lost my payment.

Selene Finance reported begative information to credit agency. I've got 100% paying history with them. Really sucks.
2.0
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Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
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Value for money
Website
#1318393
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My mortgage with Bank of America was a nightmare! Rude and incondiderate customer service! Ok, I'll admit that I did get a few months behind on my mortgage due to medical issues. But Bank of America would not work with me to help get me back on track. Thankfully, they...
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#1318264
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Selene Finance - Horrible customer service. Just plain rude!

This company has by far the worst customer service I have experienced in my life. They make Comcast look good. Reps are rude, talk over you, are condescending and will "accidentally" hang up on you while trying to explain why your calling.
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#1315293
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In short, my loan was sold to these thieves last December. The lowest gunk in the barrel of crap-mortgage companies in the history of the United States; I get these jokers. After becoming violently ill after reviewing the lack-luster reviews from customers about these...
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#1303096
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Selene Finance - So upset and Frustrated with this HORRIBLE company!
On June 28, Selene mysteriously deducted my loan payment out of my account, without my permission, then on July 2, they deducted another loan payment and then again on July 11, they deducted another payment; I have no agreement whatsoever with this company to do an...
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#1302102
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Loan was sold to them. On hold for more than hour to get info on making online payment through bank. Only to find out they dont accept online payment. Only paper checks. 2018 and a mortgage company doesn't take online payments. Seems to me they do that hoping your...
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Anonymous
JC

Never had an issue with them. I have always made my mortgage payment through their website. Whenever I have needed to call them, their representatives are always friendly and ...

Anonymous
Teri

Yes they do take online payments. That's how we've made every payment. But we go right to their website instead of bill pay so we know it gets there with no problems. Try doin...

1.0
#1299702
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Loan was sold to Selene. They withdrew a payment on June 28th (payment due July 1st) and again on July 2. I’ve called and called trying to get them to return the payment but they keep saying it’s being processed. Even required me to send them proof that they took two...
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Anonymous
Christine

They bought my loan from Veterans United. VU had been my mortgage company for 5 yrs. I never had any problems with them.Since Selene Finance took over it has been nothing but ...

Anonymous
Melissa McDaniel

wow, I am dealing with the same exact thing. they were not authorized to take any payments out of my account and they took one on june 28, another one on July 7th and another ...

1.0
#1299201
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i have a warranty claim and not insurance claim and need my check endorsed and keep giving me excuses of why they will not endorse check when all i want is to fix my home. they keep sending the check back to me with out endorsement. been over 9 months of damage. they...
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1.5
#1298260
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