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1.0
Details
Sue the bastards! DOUGLAS E. LYMAN STEPHANIE L. LYMAN Orem, Utah Telephone: E-mail douglaslyman@hotmail.com FOURTH JUDICIAL DISTRICT COURT OF UTAH COUNTY OF UTAH 125 NORTH 100 WEST PROVO, UTAH 84601 WILMINGTON SAVINGS FUND SOCIETY, FSB, DOING BUSINESS AS CHRISTIANA...
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#944961 Review #944961 is a subjective opinion of poster.

Selene Finance in Highspire, Pennsylvania - Horrible

Missing payments..they are never wrong sent in bank statements over and over nothing resolved looking for an attorney to move forward!
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#1636532 Review #1636532 is a subjective opinion of poster.

Selene Finance - Inconsistent Customer Service

1.0
Details
21 AUGUST 2019 After a very uncomfortable and fruitless phone conversation with this company, I submit this review... On a regular,consistent monthly basis, the customer service representatives have been inconsistent with procedural account matters! Even though it is common practice for mortgages to be sold to different, subsequent services ( based on the "business decisions" to do so, per the previous loan servicer ); it becomes equally frustrating to try to maintain the stability of an account, an estate, pay history, account notations, etc. I deeply regret the fact that this organization acquired the account from the previous, more thorough, more helpful, and more compassionate loan servicer! Please, please, please NOTATE each conversation in detail, time of call/conversation, date of call/conversation, name of representative; AND, BE PROACTIVE IN MANAGING AND MAINTAINING YOUR ACCOUNT!!!!
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#1630760 Review #1630760 is a subjective opinion of poster.
Reason of review
Poor customer service

Selene Finance in Albany, New York - Lost my money and time

1.0
Details
Angry it is too late.I lost my house already. Impossible to make a deal with those piranas.
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#1629532 Review #1629532 is a subjective opinion of poster.

Selene Finance in Clermont, Florida - Horrible experience

1.0
Details
Had a good short sale that they refused. Wound up doing a deed in lieu. Rushed through make sure you do everything in writing. They shorted me $3000. They are not a good company to deal with. I would have let them foreclose if I was only getting $5000
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#1613753 Review #1613753 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Deliver product or service ordered

Selene Finance - Online services

what in the actual? The online option is so broken. the password no matter how many times you write it down it never works after you reset it. you try to reset it and the security questions are even ones YOU set? what is this cluster of nonsense. this is the second time this has happened with them. their customer service is awful; you wait 40 plus minutes to talk to someone who may or may not be rude. I JUST CANT!!!!!!!!!!!!!!!!!!!!
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#1608588 Review #1608588 is a subjective opinion of poster.
Reason of review
HORRIBLE ONLINE SERVICE
Preferred solution
FIX YOURSELVES!!!!!!!!!!!!!!!!!!! OR SHUT DOWN YOUR ONLINE PAY OPTION.

Selene Finance in West Hartford, Connecticut - Pass the buck

1.0
Details
I was trying to get my claim check and Selene mailed it to the wrong address and when I called Selene back, they transferred me to 4 different people that all gave different stories. When I asked to speak to the Supervisor, they said they were to busy to talk with me and that I need to call my insurance company to get a new check issued, even though it was Selene's fault. I've never dealt with such poor Customer Service!!!!!!!!
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#1589654 Review #1589654 is a subjective opinion of poster.
1.0
Details
This happened for the last few months. I have been trying desperately as a disabled, prior first responder and mother of 2, one child with extreme special needs to secure our home. They just pass you in circles and blow you off. All they want is to foreclose and make...
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#1567187 Review #1567187 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details
Selene has been my mortgage servicer for a little over two years, we previously had a mortgage servicer who tried to foreclose on us unsuccessfully as we wound up paying the entire back amount. I never quite believed that we were so far behind, but on day 121 they...
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1 comment
AttentiveNeanderthal
#1755665

Never answer any calls just have a machine pick up that says the agent that handles your file is not available, leave a message and no one EVER will get back to you.Horrible customer service

Review
#1542950 Review #1542950 is a subjective opinion of poster.
Cons
  • Fraud
Reason of review
Problems with payment
They received my check from my bank on the first day of the month, they had claimed before that it was late (my bank USAA always mails the check out on the 25th of the prior month) since Selene claims it's late USAA tracked it and it was received by Selene on the 1st,...
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Review
#1528777 Review #1528777 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Selene Finance Customer Service

Mailing Address:
Selene Finance
P.O. Box 71243
Philadelphia, Pennsylvania 19176-6243
United States
Phone:
(877) 735-3637
All Selene Finance Contacts

Worst experience ever with Selene Finance mortgage company

My Mortgage was sold to Selene Finance in August 2018, according to agreement with them my mortgage payment included principal, interest and taxes, total about $600 monthly, after a couple of months they started charging $713, I called them a lot of times, spending countless hours on a phone, wrote countless emails, send 5 times proof of insurance, tried to dispute the amount of money they overcharging for 4 months already, asked to provide detailed escrow analyses, wrote complaints in consumer protection bureau, and they have done nothing to correct it, I being advised to take legal action against them, and I guess this is only the way to deal with them.
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#1522093 Review #1522093 is a subjective opinion of poster.