My mortgage was "acquired" by Selene, "acquired" because I am not sure if this is a shell company. I was unfortunate to have Selene since June 2017. I refinanced with SunTrust in December to rid myself of Slimy Selene. Bogus charges I had to fight... Misapplication of...Read more
My loan was originally with Bank of America which over a 4 year period increased my house note by $400/month. Then the loan was sold to Selene finance about 4 years ago and since then my house note is back down to where it originally was when I first started with Bank...Read more
They started servicing my account in November of 2016. I was in the middle of an insurance claim and I spoke directly to someone handling my account for the first time September 2, 2017. Reps are rude, you call one number and you get bounced around the country! They...Read more
Selene Finance - The worst experience I've ever had!
Bank of America sold my loan to Selene Finance. Ive emailed and called so many times trying to get my situation cleared up. HOWEVER, I've been given the run around from this customer sevice person to the next. I was even told by one the customer service person, the Mr. Kenneth Ramsey who is there supervisor, dont have a direct contact number!
Selene Finance Mortgage Review
The very worst they send foreclosure notice if you are behind by one month and up your mortgage at a whim
Short Review on January 12, 2017
Took my house I didn't know what is sale date.
Selene Finance Customer Care Review
As well, my mortgage was sold by Bank of America to Selene Finance 3 years ago. To date, I have not had an issue with them, and in fact, have found them to be very helpful when needed.
They have to endorse your insurance check thats taking a 2 months to get my home repaired. Because of this disburstment method they put you through and then waiting on a inspector to come review your repairs before anymore money can be sent to repair more thats takes...Read more
My parents passed away and left properties in foreclosure state. Chase bank had the mortgages , they sent to Selene to service them. One property was vacanted and we tried to sell it in a short sale , sent in all the paperwork, had a buyer. Everything was good I was...Read more
Our loan was sold to Selene by Bank of America a couple years ago. We had no issue with them until it was time for the PMI to drop off. In February of 2017, when we knew the next monthly payment would put us below 80% of the original purchase price, we emailed their...Read more
Selene purchased a loan the day before foreclosure from our lender. It was a purchase money 2nd and under AZ law, when the 1st is foreclosed, the 2nd can't be collected. We contacted Selene, provided info & sighted law and they acknowledged our letter & info that they...Read more
USUALLY ALL PLACES YOU CAN PAY ON THEIR AUTOMATED TELLERS, EXCEPT HERE IT HAS TO BE IN THEIR WORKING HOURS.. SO WHY SHOULD WE GET PENALIZED WITH LATE FEES BECAUSE OF THEIR AUTOMATED AFTER HOURS BULL ***...OR IF YOUR LOCKED OUT FROM THE WEBSITE YOU ALWAYS HAVE TO CALL...Read more
These people are terrible and they are fooling people with false promises, tearing families apart. I am being evicted right before Christmas almost to the day and I did not sign the mortgage related papers or contracts. They have had no contact with me and are evicting...Read more
I didn't like
- Poor customer servicr
- Should not be permitted to service mortgages
- Are unreasonable disgustingly
How does a person get around them to keep the house??? HELPRead more
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