Selene Finance Reviews

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Sue the bastards! DOUGLAS E. LYMAN STEPHANIE L. LYMAN Orem, Utah Telephone: E-mail douglaslyman@***.com FOURTH JUDICIAL DISTRICT COURT OF UTAH COUNTY OF UTAH 125 NORTH 100 WEST PROVO, UTAH 84601 WILMINGTON SAVINGS FUND SOCIETY, FSB, DOING BUSINESS AS CHRISTIANA...
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ID
#944961 Review #944961 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Check Endorsement / No Inspection after various attempts and requests.

I have a claim of over 4 years ago, my Insurance Company twice has approved the claims and again since February 2021 adjusted compensation and issued checks. SELENE CONTINUES TO GIVE ME RUN AROUND and wont endorse checks nor will they schedule an inspection t

User's recommendation: If buying a house or a refinance is with SELENE don't do it. I have lived in my house 16 years and would sell just to get out from under this Mortgage Company the WORSE!!!!

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ID
#2748108 Review #2748108 is a subjective opinion of poster.
Loss
$22000
Preferred solution
I need my checks endorsed and sent to me. They have no legitimate reason to have not done so!
New Reviewer
From day one they would never except a payment from me and the reason behind that was so they could collect $1200 a month in late fees. Im doing everything I can to keep my mortgage, but because they have not collected a payment I owe them so much money they are...
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2 comments
#2003691

They don't talk or negotiate With anyone. They only goal was to sell my house.

They CLAIM they want to help but deny for ANY reason they can make up. They took government money and lie about their intentions. I have had 50-60 different agents in 30 months. They will not accept anything less than full amount due.

This way they can accrue fee’s.

They employ specialists to ensure state law is followed, but skirt the rules to their benefit. They should not be allowed to force you into foreclosure...

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ID
#2460678 Review #2460678 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$66
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Haven't received my credits

I Dina Coleman, loan# 900**** has been informed around August of 2019 I was being charged for the inspection fees and was to be credited them back. I was informed that they should not have been on my bill and I would receive credit for them. I received some credit but kept being charged. I contacted Selene again and was informed those charges would be removed and I would no longer be charged. Well there's still charges on my loan and Carrie Crawford from Selene informed me to contact you via email so it can be handled swiftly and correctly and would be removed from my bill. Thank you for your time and patience. Sincerely Dina Coleman
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ID
#2367070 Review #2367070 is a subjective opinion of poster.
Service
Selene Finance Mortgage
Pros
  • Faster response on the phone when i call
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Original review updated by user Dec 09, 2020
Selene's website has got to be the worst set up on the face of the earth. Then when you call customer service, they either can't help you or are so rude you have to hang up and try again later to no avail! I am neither stupid nor ignorant. I know exactly what my login...
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ID
#2328963 Review #2328963 is a subjective opinion of poster.
Pros
  • Selene is stupid
Cons
  • Customer service & online payment system
Preferred solution
Fix your *** Customer Service and Online payment website!

HORRIBLE WEBSITE FOR MAKING PAYMENTS

No matter how many times I try, each month is a BIG problem using Selene's website to pay my mortgage. Password and Username, although I have checked to save it, is never there when I return. Once you enter your information, there is a verification process that is just foolish and takes up too much time. When you call, the customer service employees have said for more than 5-8 times in one year, just re-register your entire account; how ridiculous is that. Also, although when you call customer service and enter your account number, there is never anyone available that is suppose to be per their message on the phone, who handles my account. Have never had any type agent, etc.

User's recommendation: Hope you can be patient!!!

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ID
#2201036 Review #2201036 is a subjective opinion of poster.
Location
Live Oak, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor tactics

I called Selene Finance which my account is current. I spoken to a rude representative named Edward Parker just to ask a basic question. He was very rude and abrupt. I had to talk to his supervisor name Kevin Wardlow in which he apologized for Edward Parker unprofessional behavior. I am so upset the way I was talk to by Selene Finance. My loan is current there should be no reason for poor tactic from respresentatives.
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ID
#2182786 Review #2182786 is a subjective opinion of poster.
Location
Bedford, Ohio
Preferred solution
Apology
New Reviewer

Replacement checks

Checks for insurance was mailed to me in May of 2019 got lost in the mail you put stop payment on the check and now I'm having a hard time getting them reissued to me my name is Louise Capone sandiford my phone number is 954-665-**** address is 2358 Southwest 163 Avenue Miramar Florida 33027 the amount of the check are $11 and the second check is $6,371.50 the account number 000 703-**** expecting a response within 24 to 48 hours today is July 29th 2020

User's recommendation: Will not refer your company to anyone the majority are your people are rude disrespectful and refuse to help correct a problem.

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ID
#2087637 Review #2087637 is a subjective opinion of poster.
Service
Selene Finance Mortgage
Cons
  • Disrespectful rude
Loss
$6383
Preferred solution
Replacement checks $6371.00 & $11.00

Dispute

Selene Finance - Dispute
Selene Finance - Dispute
Selene Finance - Dispute
On my Credit Karma report it states my acct was opened on 6\13\2007 Term 360 months(30 yrs). Last payment 5\23\2018. Acct status is Open. Type of loan is FHA Mortgage. Responsibility is Individual. Reported balance 0. I filed a bankruptcy in Feb 2010, and reaffirmed on my house and car. Also on my billing statement, that I receive and pay monthly, it has a bankruptcy message, stating that. Our records show that either you are a debtor in bankruptcy, or you discharged personal liability for your mortgage loan in bankruptcy. We are sending this statement to you for informational and compliance purposes only. It is not an attempt to collect a debt against you.

User's recommendation: Watch your paperwork closely.

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ID
#2044280 Review #2044280 is a subjective opinion of poster.
Location
Taylorville, Illinois
New Reviewer

Would like to possibly purchase

I am interested in a property that you were auctioning off the address is 4132 Burwell Rd., Webster, FLtony Goudreau 518-378-****
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1 comment
#1925610

Don't do business with this company. Total crooks.

ID
#1826845 Review #1826845 is a subjective opinion of poster.
Location
Vestal, New York
Preferred solution
Sell me the property
New Reviewer

Block every number they call from!

They would call me daily starting on the 2nd of the month. I NEVER ONCE HAD A LATE PAYMENT OR PAID A LATE FEE. By the time my mortgage sold I had a total of 16 numbers blocked for Selene. Every call told me they were a debt collector. I have a mortgage loan and these *** like to act like your account was sold to them for debt collection no matter what.
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2 comments
#1857103

This company is evil and should be put out of business. We are considering a lawsuit.

#1925611
@PissedConsumer1857103

I want to sue them too

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ID
#1777096 Review #1777096 is a subjective opinion of poster.
Location
Corsicana, Texas
Service
Selene Finance Mortgage
Cons
  • Website paying sucked balls
  • Rather eat dirt than deal with customer service there
  • Debt collectors
Reason of review
Poor customer service
Preferred solution
My mortgage finally sold, thank goodness!
New Reviewer

Find a different mortgage co.

I have Been living with black mold for 4 months now they're holding my check hostage causing me to delay repairs on my rug floor causing me to get sick due to their lack of expediting I had damage estimates already in why can I not get my money and delegate as I wish to the contractors that I have. I will be contacting my lawyers to start the paperwork. Btw. They're friends. And have witnessed me get progressively sick. Shame on you. You are the only ones that do it this way.
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ID
#1749568 Review #1749568 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$500
Preferred solution
Let the company propose a solution
New Reviewer

Get a different mortgage company

Dishonest staff, disorganized, increased my mortgage stating I owed more and it took them two months to send me verification that I owed more escrow. Run.......................
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1 comment
#1890715

This has happened to me, more than once.

ID
#1718110 Review #1718110 is a subjective opinion of poster.
Service
Selene Finance Mortgage
Cons
  • Fraud
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Close your agency down. You cant fix it.

Property in weslaco,tx 78596 , 705 Louiana interested in the house

I'm instrument. I'm interested in the property here in Weslaco Texas on 705 Louisiana.
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ID
#1703091 Review #1703091 is a subjective opinion of poster.
Location
Weslaco, Texas
I need a recent copy of my mortgage statement for a house I am closing on in 6 days. I called customer service at Selene 5 times in the past 2.5 weeks requesting a copy of my last mortage statement. They lost my first "documentation request", then after 4 more phone...
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ID
#1688729 Review #1688729 is a subjective opinion of poster.
Location
Herndon, Virginia

Horrible

Missing payments..they are never wrong sent in bank statements over and over nothing resolved looking for an attorney to move forward!
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ID
#1636532 Review #1636532 is a subjective opinion of poster.
Location
Highspire, Pennsylvania

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