Selene Finance - Poor Customer Service
Selene Finance in Houston TX
We have experienced terrible customer service from Selene Finance.
Our loan was transferred from Flagstar Bank to Selene Finance in January 2013. Selene has all of the information to pay homeowners insurance, flood insurance, and property taxes. So far, they missed the flood insurance premium. I paid it myself even though the escrow account has plenty of money. Then the homeowner's insurance premium came due on March 8, 2013. Selene has made no effort to pay it. I called them & they told me that they would send out a check. Our homeowners insurance was in process of being cancelled and would have been if I had not called & made a partial "by phone" credit card payment. Selene has been sent two copies of the Declarations Page by the insurance company for homeowners insurance and today they asked for an immediate fax to provide a 3rd copy. Selene agreed to pay the full premium due but now I have the hassle of applying for a refund of the partial payment for insurance.
I would like to elevate my complaint but have not found an address for someone with authority to do anything about poor customer service by Selene Finance.