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I was transferred to Selene Finance by Bank of America. I found out when I tried to make my usual 1/2 payment 8/5/2016.

I received a "goodbye letter" from Bank of America on 8/11/2016. Payment to Selene was due 8/1/2016. I called Bank of America to get their information and called them on 8/11/2016. Selene didn't send a welcome letter.

But sent a delinquent letter out on 8/15/2016. I made my 1st payment 8/11/2016. My final month payment 8/17/2016. The 8/15/2016 statement made no mention of the 1st payment.

But included September payment request. After speaking to a rude rep, I was told they don't take 1/2 payments. Well, then they should have never picked up my mortgage. I've always paid 1/2 payments.

Nor have a missed a payment. However, they talk to you like you're ***.

Reason of review: Problems with payment.

Location: Bellevue, Washington

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Guest

You have to request to enroll in their bi-monthly payment plan. Then you can pay 1/2 every 2 wks like you were with B of A.

Guest

It's called consumers band and stick together. Stop complaining and all of us get together and keep sueing them until they get it RIGHT. Do unto them as they try and do unto us.

Guest

MAKE A COMPLAINT TO CFPB ON SELENE FINANCE, BECAUSE WE HAD TO DO IT. THEY ARE FAST EFFECIENT AND THEY GET THE JOB DONE.

V. MURPHY

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