Selene Finance - Poor Customer Service
Selene Finance in Houston TX
We have experienced terrible customer service from Selene Finance.
Our loan was transferred from Flagstar Bank to Selene Finance in January 2013. Selene has all of the information to pay homeowners insurance, flood insurance, and property taxes. So far, they missed the flood insurance premium. I paid it myself even though the escrow account has plenty of money. Then the homeowner's insurance premium came due on March 8, 2013. Selene has made no effort to pay it. I called them & they told me that they would send out a check. Our homeowners insurance was in process of being cancelled and would have been if I had not called & made a partial "by phone" credit card payment. Selene has been sent two copies of the Declarations Page by the insurance company for homeowners insurance and today they asked for an immediate fax to provide a 3rd copy. Selene agreed to pay the full premium due but now I have the hassle of applying for a refund of the partial payment for insurance.
I would like to elevate my complaint but have not found an address for someone with authority to do anything about poor customer service by Selene Finance.review #390563
You may also like
- "I AM HERE TO REPORT A CRIME! IF I COME UP MISSING OR DEAD YOU WILL KNOW THE DIRECTION TO LOOK! BAKER & DONALDSON ATTORNEYS IN CHATTANOOGA ARE COVERING UP..."
- " Victim Struggles To Survive Bottom feeders fed off victims, aiding predator to seek new flesh. FOR IMMEDIATE RELEASE PRLog (Press Release) â€“ Jul 13, 2010 â€“ Michael Grissom was being..."
- "My home loan has been sold to PennyMac. I had Bank of America. Well reading all the complaints on PennyMac has got me worried but I did have a great..."
- "My Ipad screen arrived cracked. I have contacted them and got a "You will receive your refund once the post office refunds us" response. My order was February 27 and..."
- "I bought a sofa with a MAJOR manufacture's defect... The threading is ripping through the material of the sofa because it is both too tightly sewn AND the micro fiber..."
- " While paid and participated on a recent trip to the Grecian Isles, Condor Adventures notified the traveling party that the trip was cancelled. Although..."
- "This is a copy of text conversation Just called the phone number on web site no answer hung up the phone rang back number 716-253-1098 asked if if this was..."
- "Every time I go in about once a month to get my hair colored and I keep saying I want to be blonde, yet 6months later the color is still..."
- "This review will be a little lengthy because I want potential customers to really understand how bad this company is regarding standing behind their products. I purchased a patio..."