Selene Finance
Selene Finance Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Selene Finance has 1.3 star rating based on 115 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Faster response on the phone when i call, Selene is stupid, Faster service.
Cons: Should not be permitted to service mortgages, Simply they do not care about homeowners, Are unreasonable disgustingly.Recent recommendations regarding this business are as follows: "Be careful", "Avoid this company at all costs if you want to keep your home. I have had mine for 22 years. Read the other complaints against Selene finance the one from the retired vet had me in tears.", "Stay away from Selene don’t let them manage your escrow!", "run away", "Keep every single documents from Selene check your billing statements make complaints to every single regulatory entity".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Selene Finance has 1.3 star rating based on 115 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Faster response on the phone when i call, Selene is stupid, Faster service.
Cons: Should not be permitted to service mortgages, Simply they do not care about homeowners, Are unreasonable disgustingly.Recent recommendations regarding this business are as follows: "Be careful", "Avoid this company at all costs if you want to keep your home. I have had mine for 22 years. Read the other complaints against Selene finance the one from the retired vet had me in tears.", "Stay away from Selene don’t let them manage your escrow!", "run away", "Keep every single documents from Selene check your billing statements make complaints to every single regulatory entity".
Most users want Selene Finance to offer a solution to their issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lumberton, North CarolinaAdencummings70@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rapid City, South DakotaIncompetent servicing
2021 Selene became my mortgage servicer .. never 1 single call from them..
July 2023 called made my payment as usual..August 2023 received a Notice of Default and right to cure also known as a Breach letter.. Opened my billing statements confused .. showing full payments in unapplied funds from previous month. Called Selene representative response was whats the problem your making your payment..
request supervisor told I didnt need one and was hung up in. September 2023 billing statement full payment plus in Unapplied Funds again asked for supervisor after being on hold for ever call disconnected. October same unapplied funds full payment plus additional funds when I over paid I was told that I could NOT add and use unapplied funds since they are going to be used for other charges told representative they will not be they will be used for payment took my routing number and checking number said he had to get it me over to a supervisor advised him great I want to talk to one ! Representative came back on line and gave me my confirmation number and hung up.
December 8 2023 I called Selene once again to attempt a supervisor. I immediately asked for a supervisor and then transferred me to another representative. I asked for a supervisor that representative ran interference I asked why funds for full payment are being held in Unapplied funds said they are Not ..told her to look back at billing statements everyone showing unapplied funds sitting there.. response was not now asked why Breach letter sent in August her response was It was because I filed bankruptcy in June 2023 I told her I did not to check pacer my name not on there said it was my husband advised he did not for them to check pacer check credit on both myself and spouse not bankruptcy- again I asked why Breach letter in August same response I advised her that even if I did you can default accounts when you want to said it is due to my state law I educated her that is only for the time you have to cure the default 30 days , 45 days etc she flat out told me she can default my account tomorrow if she wants to ..
advised her illegally she can so go right ahead I made already 2 CFPB complaints I can continue with CFPB, FTC BBB call *** Mae contact HUD and then every single regulatory entity so youll have more coming at Selene then I will have..
I again for the 3 time asked for a supervisor flat out stated I do not need to talk to one shes answered all my questions I advised her she has not answered one question satisfactory I asked her if she was refusing a supervisor after 4 requests advised her I will file a legal complaint i service government backed loans and I have never heard or seen this kind of incompetence ever in a loan servicer - I demanded a supervisor she put me on hold 21 minutes later my phone call was spiked(Selene hung up the call) after a lil search online showing many complaints .. then showing the incompetence of Litten loans is drooling all over Selene finance thats the good old boys club strikes again under a different name with the same illegal bad behavior..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCriminal neglect of customer leading to outrageous interest accrued
Worst Customer Service Ever. Overchargeed me by $6,000.
I attempted to call customer service, was directed to disputes, and to loss prevention. All told me that if I emailed, I would receive a response within 24-48 hours. After several months, I have not been provided any documentation which would support the amount I overpaid.
Now they are assessing a late fee, and I cannot navigate through the customer service telephone tree to actually pay the late fee. The system wont allow me to make an automatic payment till I make this payment, so basically, I am a slave to their late fees and accruing interest because no one will answer the flipping phone, or provide feedback to me within anything resembling a reasonable timeframe
- Customer service
- Telephone tree
Preferred solution: Full refund
User's recommendation: run away
If the choice were therecI would give this company a negative five stars, i fell behind 1 month and 2,weeks, when I sent in 2 months payment, 1 for the current month and 2 for the month i missed.
1 payment was kept and1 payment was returned with a letter telling me not to send in any more payments. I didnt know what to do.
I get a bill wanting much more than I owed and this all happened after I requested a loan modification and I wouldnt sign the paperwork because what we agreed to on the phone was not what was on the paperwork for me to sign. It was getting close to becoming four months behind and it was my understanding that I could be foreclosed on if I became 4 months behind so I sent in what I owed along with a letter explaining that by not accepting my payment i was bring forced into foreclosure. It didnt matter my payments were sent back. I was given a single point of contact that didnt seem to matter to them.
Eight times out of 10 call they were not available. I was told I was missing a payment so I sent in s copy of the payment I was missing proving it was paid. Then I was told it was a diffetent month. I sent in copies of all the payments it didnt matter.
Now I am in preforecloser.
Buyer beware get as far away from Selene Finance as you can. Everytimecyou call youll get a different answer and usually a different single point of contact to talk to and youll find you get no where, Now Ai am looking for an attorney.
User's recommendation: Avoid this company at all costs if you want to keep your home. I have had mine for 22 years. Read the other complaints against Selene finance the one from the retired vet had me in tears.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrevent others from getting scammed by Selene financial mortgage
The Selene mortgage company has tried to take our home by not communicatingmailing default notices even though we have money orders and certified postage they have used escrow to be able to control our monthly payment it went from 675 a month to 1400 a month due to a shortage in escrow funds for homeowners insurance and property taxes. I have been drug through the mud and spent 5 plus years trying to figure out how to get the financial records to show a payment history and something as simple as how the payments were made they are incapable of providing good records to help clarify what they actually show.
Also Selene withheld $ from our hurricane loss to repair our house because of us having been in chapter 13 . We have legal evidence recordings of them telling us the only reason was because we were in bankruptcy. They have humiliated us caused emotional distress and physical damage from dealing with all of the problems caused by their insurrection. Im fighting for my kids futures ..
my husband is on disability and Im doing my best to try to make our payment affordable once again and to get the credited payments that have yet to be posted by Selene and to get the actual date they transferred the loan to Selene .
There are over 5 years worth of records that we have saved conversations and documents and fees that are not legitimate. We need to do something soon everything is going up and they pray that the stress gets to you and that you will give up so they can reap the benefits of our 22 years of equity in our home!!!Dont give up!!!
User's recommendation: Stay away from Selene don’t let them manage your escrow!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Houston, TexasLate payment
- At first five years had no problems just now
- Was very happy with service
Preferred solution: Price reduction
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncompetent servicing
Preferred solution: Hire and educate professionals who have a background in mortgage servicing . quit having your representatives run interference for supervisors. understand FDCPA go to a training seminar
User's recommendation: Keep every single documents from Selene check your billing statements make complaints to every single regulatory entity
They r pain in butt
Worst Servicer Ever
I would give the company negative 5 stars if I could. Selene Finance may be the worst lender/servicer ever.
Took me 5 days to actually reach someone on the phone and despite requesting a payoff of my loan, they could never provide one for me, but wanted to provide me counseling to stay with their company. I had a closing scheduled and was not able to sell my home on time due to their delays and constant "issues" in their system to provide a payoff. They claim a simple payoff, which could be generated with a click of a button, takes 3 to 5 days and had to be mailed to me.
When asked if we could speak to a supervisor, our request was constantly ignored until the costumer service rep eventually hung up on us after an hour spent on the phone with them. I would get away from this lender immediately if I was a borrower.
User's recommendation: stay away
Scam company
User's recommendation: DO NOT use this criminal enterprise!!!!!!!!!!!
Unable to speak with customer service via phone or any means.
User's recommendation: Don’t deal with this company if you don’t have to.
WORST CUSTOMER SERICE AND SERVICING CO EVER
User's recommendation: RUN AND HOPE YOU NEVER HAVE TO DEAL WITH THESE IDIOTS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMortgage
Preferred solution: confirm mortgage payment
Mortgage questions
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Horsham, PennsylvaniaPayment Not Received via Wells Fargo Bill Payment Sept. 9th 2022
Selene Finance took back over the mortgaging servicing from Shellpoint in Aug. 2022 with 1st payment due Sept.
1, 2022. I spoke with a customer service rep in February 2023 & he ask me to send in all the proof of payment (cancel checks) front & back from bill pay company @ Wells Fargo Bank. I also sent in POA because the loan is in my husband's name & I wanted to handle the discussion with them.
I fax over all the information they requested (twice) and I sent them all the information certified mail return receipt requested. Now I am going to hire an attorney to settle the problem & to pay my legal expenses also.
- Faster response on the phone when i call
- Selene is stupid
- No cons but i do have the attorney general involve & cfpb
Preferred solution: Credit Score went down 100+ points and credit reports reporting 2 late payments NEVER received.
User's recommendation: You MUST refinance Your Loan ASAP
Wanted to put something positive on this negative biased site.
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You sound like a deadbeat without explaining in detail the exact problem.